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Browse Directory> Customer Relationship Management (CRM) >Save this search 1 - 25 of 38   |   <<   <   1 2  of 2    >   >>  ALL RESULTS   SOFTWARE   SERVICES AND RESELLERS   HARDWARE   RESEARCH  Protecting and Nurturing Your Brand: Maintain and Grow Brand Value in a Time of Crisis by SAP America, Inc.  June 05, 2009 - (Free Research) There are many elements that impact a company's brand. Concentrating on a select few lets you control financial investment while maximizing the returned benefit. This SAP Executive Insight focuses on efforts that target a key set of brand-related opportunities and describes how companies can strengthen brand value even in a recession. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Get Closer To Your Best Customers: A Shift In Customer Strategies In A Time Of Crisis by SAP America, Inc.  June 02, 2009 - (Free Research) The extraordinary circumstances of the current economic crisis have changed the operating rules for companies of every size, in every industry. Companies now face a unique opportunity to reexamine traditional business practices and make much-needed changes - changes that will help them survive the downturn and flourish with the inevitable up... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Best Practices of the Best-Run Sales Organizations: Sales Opportunity Blueprinting by SAP America, Inc.  April 27, 2009 - (Free Research) Leadership teams in today's strongest sales groups have discovered best practices to achieve exponential results. This SAP Executive Insight looks at leading-edge companies and examines how they excel in areas where most sales organizations struggle. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER 1to1 Executive Dialogue: Dialing in on Customers by Infor CRM  April 02, 2010 - (Free Research) In this 1to1 Executive Dialogue, Don Peppers and Tony Compton talk about why CME companies need to improve their customer engagement initiatives, and the importance of customer analytics not only in retaining customers, but in increasing their share-of-wallet in such a highly competitive space. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Take a Holistic Approach to Business-Driven Security by IBM  March 06, 2008 - (Free Research) This paper introduces actions that organizations can take to drive security efforts from a business and operational perspective and discusses how security leadership from IBM can help enable their success. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Decide to Survive: Four Imperatives that Make Decision Management Essential in Today's Uncertain Environment by FICO  February 01, 2009 - (Free Research) Download this paper and learn about a decision making solution that will help you survive in this difficult economy by managing decisions with greater precision, agility, speed and consistency while driving down costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Virtual Event: Jazz and Rational Team Concert - Part 2 by IBM  March 23, 2010 - (Free Research) Newly released research from the Ponemon Institute and Ounce Labs, an IBM Company, reveals that while C-level executives feel good data protection efforts support organizational goals such as compliance, reputation, management or customer trust, there is a lack of confidence in the ability to safeguard sensitive information. (WEBCAST) GO TO WEBCAST Landing Your Target: 4 Ways to Win More Deals Using Company-Based Sales Triggers by OneSource Information Services  August 18, 2010 - (Free Research) Sales triggers are time-sensitive events such as executive changes, mergers and acquisitions, and funding announcements that present immediate sales opportunities. Watch this webcast to learn 4 ways to win more deals using company-based sales triggers. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST The Power of Information Availability - What Every Senior Executive Should Know by Vision Solutions  August 16, 2010 - (Free Research) This white paper explores how the power of an information availability solution can transform that non-productive, non-profitable downtime into the optimum level of value-producing business uptime for your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER IT Connects Customers to Brands by Cisco Systems, Inc.  August 16, 2010 - (Free Research) Paul Gillin, author of three social media marketing books, reveals how CIOs are becoming the designated guardians of intellectual property. As the use of social media tools grows, Gillen recommends how a CIO can stay in front of the widespread access and create enhanced customer experiences. (VIDEO) GO TO The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success by Microsoft  September 14, 2009 - (Free Research) This white paper explains the importance of flexible software architecture, and how the right CRM solution can support and even advance an organization’s ability to evolve in lock-step with changes as they occur--enabling them to attain and maintain a competitive advantage. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER E-Book: An Executive’s Guide to Customer Data Analytics and Customer Intelligence: How to Get More Out of Customer Data with Analytics Technology by Infor CRM  April 15, 2010 - (Free Research) The challenge facing many organizations is exactly how to deploy analytics to unlock insight from customer data. This e-book offers an executive overview of customer data analytics and customer intelligence, with deployment advice and best practices from top performers. (EBOOK) VIEW ABSTRACT | GO TO Telecoms Re-Invention - Death of the Traditional Telco by Art Technology Group (ATG)  August 09, 2010 - (Free Research) The communications provider landscape is evolving and telecoms companies need to adapt and rapidly to ensure they can survive, and hopefully thrive, on some of the new opportunities that emerge. Continue reading this paper to learn how telecom companies need to re-invent themselves in order to survive. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER How to Maximize Revenue by Sending Targeted Promotions to Customers by Infor CRM  October 23, 2009 - (Free Research) This paper discusses the key obstacles that stand in the way of marketers garnering good insights into retention rates and customer profitability and presents a solution on how to overcome these obstacles. You'll also learn how to increase customer loyalty and retention while increasing revenue. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Cashing in on Customer Intelligence in the Financial Services Industry by Infor CRM  October 22, 2009 - (Free Research) In this 1to1 Executive Dialogue, Don Peppers and Steve Muran talk about the importance of customer retention, the need to integrate disparate sources of data, and the opportunity for financial institutions to rebuild customer trust as a means to competitive advantage. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER The Top 10 Technical Considerations for Evaluating e-Commerce Platforms by Art Technology Group (ATG)  July 23, 2010 - (Free Research) This paper offers ten considerations to help guide the selection criteria for your next e-commerce platform - which should ideally be the last e-commerce platform you would ever need to buy. Continue reading to learn these two technical considerations for evaluating e-commerce platforms. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER The Top Three Myths of Knowledge Management (KM) for Customer Service (Why KM is Hurting your Customers, and What You Can Do About It) by IntelliResponse  November 18, 2009 - (Free Research) Read this knowledge series paper for the top three myths of knowledge management as they relate to customer service. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER CIO Decisions Ezine Volume 3 by CIO Decisions  October 2008 - (Free Research) In this issue we tackle service-oriented architecture and dive into how Software as a Service can drive flexibility and meet business needs. Also in this issue: MDM's strongest business case and how to navigate the compliance minefield. (EZINE) VIEW ABSTRACT | GO TO Customer Experience Maturity Monitor: The State of Customer Experience Capabilities and Competencies by SAS Institute Inc.  August 2009 - (Free Research) This white paper presents you with the information to understand the customer experience management philosophy, strategies and tactics across a broad base of companies. Read this paper to learn the advantages that accrue with superior customer experience capabilities. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Leveraging SAP Enterprise Support Services: A Journey to Lowering Costs by SAP America, Inc.  June 2010 - (Free Research) Hear from Ross Wainwright, Executive Vice President, SAP Field Services, and Greg Pike, Senior Vice President, SAP Active Global Support and gain insight into the cost-saving and problem-solving services that have the biggest impact, where and how SAP customers should begin using these services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Managing Information in the Enterprise: Perspectives for Business Leaders by SAP America, Inc.  June 2010 - (Free Research) A recent Forbes Insights survey uncovered significant trends, misconceptions, and underlying roadblocks to better information management. This paper explores the results of the Forbes Insights survey and explains how your organization can better manage information in the enterprise. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT Top 10 Reasons Customers Choose SAP for Business Transformation by SAP America, Inc.  January 2006 - (Free Research) SAP is a customer’s company, whose organization is designed for, and encouraging of, innovation in all its aspects - from product development to product delivery to product implementation. Read this white paper to discover the top 10 reasons why customers choose SAP for their business transformation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER The Business Value of Pervasive BI by SAP America, Inc.  February 2010 - (Free Research) This Aberdeen Analyst Insight draws on three discrete data sets in order to examine the business value of making access to BI more pervasive across the enterprise. The data shows that users taking such an approach have overcome a number of organizational challenges in order to drive significant business performance enhancements. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT Customer Centricity Master Data and the 360 Degree View by DataFlux Corporation  January 2010 - (Free Research) This paper will provide a list of questions that should be considered and reviewed during any project designed to deliver a 360-degree view. The paper then explores how information sharing and identity resolution combine to show the connection between MDM and enterprise customer-centricity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Choosing the Best CRM for Your Organization by Oracle Corporation  September 2007 - (Free Research) Explore four Customer Relationship Management (CRM) deployment scenarios and how to choose a CRM solution that will best meet your company's needs today and support your business as it grows and evolves. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER 1 - 25 of 38   |   <<   <   1 2  of 2    >   >>

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