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Browse Directory> Customer Service (General) >Save this search 1 - 20 of 20  ALL RESULTS   SOFTWARE   SERVICES AND RESELLERS   HARDWARE   RESEARCH  The Collaboration Advantage: Customer-Focused Partnerships In A Global Market by SAP America, Inc.  June 02, 2009 - (Free Research) In order to better understand the opportunities, challenges, risks and rewards companies have seen from these types of agreements, the Economist Intelligence Unit conducted a survey in March 2008, sponsored by SAP, which asked 516 senior executives how their business relationships are evolving. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER 1to1 Executive Dialogue: Dialing in on Customers by Infor CRM  April 02, 2010 - (Free Research) In this 1to1 Executive Dialogue, Don Peppers and Tony Compton talk about why CME companies need to improve their customer engagement initiatives, and the importance of customer analytics not only in retaining customers, but in increasing their share-of-wallet in such a highly competitive space. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER The Essentials Series: Faster Problem Resolution with Efficient Remote Support Capabilities by Citrix Online UK  August 24, 2010 - (Free Research) Download the free e-guide to learn: Today's most common IT help desk headaches and how to relieve them, the real advantages of user-centric remote support, and best practices for delivering user-centric remote support. (EGUIDE) VIEW ABSTRACT | GO TO Decide to Survive: Four Imperatives that Make Decision Management Essential in Today's Uncertain Environment by FICO  February 01, 2009 - (Free Research) Download this paper and learn about a decision making solution that will help you survive in this difficult economy by managing decisions with greater precision, agility, speed and consistency while driving down costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Landing Your Target: 4 Ways to Win More Deals Using Company-Based Sales Triggers by OneSource Information Services  August 18, 2010 - (Free Research) Sales triggers are time-sensitive events such as executive changes, mergers and acquisitions, and funding announcements that present immediate sales opportunities. Watch this webcast to learn 4 ways to win more deals using company-based sales triggers. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST Telecoms Re-Invention - Death of the Traditional Telco by Art Technology Group (ATG)  August 09, 2010 - (Free Research) The communications provider landscape is evolving and telecoms companies need to adapt and rapidly to ensure they can survive, and hopefully thrive, on some of the new opportunities that emerge. Continue reading this paper to learn how telecom companies need to re-invent themselves in order to survive. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER How to Maximize Revenue by Sending Targeted Promotions to Customers by Infor CRM  October 23, 2009 - (Free Research) This paper discusses the key obstacles that stand in the way of marketers garnering good insights into retention rates and customer profitability and presents a solution on how to overcome these obstacles. You'll also learn how to increase customer loyalty and retention while increasing revenue. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Cashing in on Customer Intelligence in the Financial Services Industry by Infor CRM  October 22, 2009 - (Free Research) In this 1to1 Executive Dialogue, Don Peppers and Steve Muran talk about the importance of customer retention, the need to integrate disparate sources of data, and the opportunity for financial institutions to rebuild customer trust as a means to competitive advantage. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Choosing the Right Security Solution: Moving Beyond SSL to Establish Trust by VeriSign Australia  August 06, 2010 - (Free Research) This paper explores new developments in website security that online businesses should be implementing to build confidence in their sites, protect valuable brands and safeguard customers’ sensitive information, not to mention improving their bottom line. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER The Top 10 Technical Considerations for Evaluating e-Commerce Platforms by Art Technology Group (ATG)  July 23, 2010 - (Free Research) This paper offers ten considerations to help guide the selection criteria for your next e-commerce platform - which should ideally be the last e-commerce platform you would ever need to buy. Continue reading to learn these two technical considerations for evaluating e-commerce platforms. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER The Top Three Myths of Knowledge Management (KM) for Customer Service (Why KM is Hurting your Customers, and What You Can Do About It) by IntelliResponse  November 18, 2009 - (Free Research) Read this knowledge series paper for the top three myths of knowledge management as they relate to customer service. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Customer Experience Maturity Monitor: The State of Customer Experience Capabilities and Competencies by SAS Institute Inc.  August 24, 2009 - (Free Research) This white paper presents you with the information to understand the customer experience management philosophy, strategies and tactics across a broad base of companies. Read this paper to learn the advantages that accrue with superior customer experience capabilities. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER The Business Value of Pervasive BI by SAP America, Inc.  February 01, 2010 - (Free Research) This Aberdeen Analyst Insight draws on three discrete data sets in order to examine the business value of making access to BI more pervasive across the enterprise. The data shows that users taking such an approach have overcome a number of organizational challenges in order to drive significant business performance enhancements. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT Finding Customer Loyalty in a Multichannel World by Oracle Corporation  March 02, 2010 - (Free Research) Loyal customers are the lifeblood of a business. Read this paper for a discussion, given by executives Don Peppers and Melissa Boxer, of the four key principles of success in gaining customer loyalty. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Winning in Today's Environment: Six Imperatives for the Chief Sales Officer by Oracle Corporation  October 01, 2009 - (Free Research) Download the Oracle CRM White Paper, "Winning in Today's Environment: Six Imperatives for the Chief Sales Officer," to learn how you can deploy several best practices to achieve unparalleled sales success in your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER How Do You Evaluate Which On-Demand CRM Solution is Right for You? by Oracle Corporation  January 08, 2009 - (Free Research) The three main drivers of SaaS adoption-low initial cost of ownership, speed of deployment, and low internal IT resource profile-make SaaS solutions attractive at any time, but even more so in times of a challenging market, provided there is a bona fide business need and the initiative can be expected to create additional revenue or save money. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Seven Tips for Profiting from Lean Times with CRM by Oracle Corporation  January 26, 2009 - (Free Research) With their rapid speed of deployment, integrated analytics and built-in best practices, on-demand CRM solutions can quickly vault a sales organization ahead of its rivals. And because of their flexible licensing structure, on-demand solutions can be deployed selectively, enabling businesses to deploy only as much CRM as they need. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Cross-Channel Commerce: The Consumer View by Art Technology Group (ATG)  June 07, 2010 - (Free Research) ATG commissioned a survey to taken to learn more about consumer’s purchasing habits across several channels and this report presents the highlights of this study. Continue reading to learn more about how consumers are using multiple channels to purchase products now, whether it is online, mobile devices, in-store, and more. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT The Top 3 Reasons CRM Initiatives (Still) Fail - And How To Avoid Them by Pivotal CRM, a CDC Software solution  June 09, 2009 - (Free Research) This white paper looks at the top three reasons that CRM initiatives fail to achieve their goals and provides clear, practical recommendations for ensuring that your CRM initiative avoids these pitfalls and delivers desired returns. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER CRM Built for Customer Service: The Executive Guide to Selecting CRM that Meets Service Needs by Pivotal CRM, a CDC Software solution  February 20, 2009 - (Free Research) This paper explores core principles companies can use to help them select a CRM system that each customer service user, from executive management on down, feels was built just for them.   (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER 1 - 20 of 20

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