TechExcel ServiceWise (formerly HelpDesk) is setting the new standard for high-end helpdesk management through a feature-rich platform. TechExcel HelpDesk enables you to manage your IT service support and internal help desk processes including incident tracking, knowledge management, employee self-service, and asset management.
GHG Corporation's electronic Time Sheet Management Solution (eTSMS) is a web-based employee management tool that automates time collection and approval processes.
August 2008 - (Free Research) The scope of this white paper includes management information and its use for forecasting work volumes, planning and scheduling agents to handle the projected work volume, and feedback as to the actual performance of the call center.
Change is the one constant in business. Workday Human Capital Management is designed to help your organization develop its global workforce. People are your company's most valuable resource. Commit to growing not only your business, but also your people.
Sage Accpac ERP system is a robust accounting and operations system for small and midsized businesses. You can create a perfect fit for your business by opting for only the modules you need now, then integrating additional functionality as you grow. With our full range of applications, you have the ability to streamline your entire enterprise.
Prosperity Learning Management System delivers, tracks, coordinates, and manages all training, education, and certification. Our month to month subscription makes a Learning Management System affordable for any organization. Prosperity can be delivered as a hosted or in house solution.
Expensewatch.com offers best-of-breed modules for Travel & Entertainment Expense Reports, Purchasing, and A/P Invoice Management that work together as a fully integrated suite or stand alone separately.
VUE Software solves the complexities of insurance sales commission and incentive compensation plans by delivering flexibility and automation. VUE Software’s web-enabled EIM solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution provides the ease of a total solution from one vendor.
ServicePower’s application set is highly configurable – you can choose what works best for your service organization. The same application is proven in a wide range of service industries and so our customers represent a cross-section of world leading companies in the insurance, medical, appliance, security and consumer electronics industries.
June 2008 - (Free Research) This paper explores the leading business intelligence (BI) applications across industry verticals. It is useful for business users just learning about BI applications, as well as for project managers and report developers looking for best practices.
May 2008 - (Free Research) Case Study: PCNA selected Vurv Express Performance and rolled it out for all managers which has allowed them to develop their people to reinforce as a high performance automotive brand.
August 2008 - (Free Research) Read this whitepaper to learn 10 Key Steps to Effective Succession Planning. It also discusses best practices, replacement planning, talent pools, and the aging workforce.
March 2008 - (Free Research) Originally created to ensure good project management practices throughout an organization, the Project Management Office (PMO) has been expanded to a more strategic role and is widely viewed as the answer to better decisions, information, and execution.
May 2008 - (Free Research) Performance management helps to drive a high-performance culture by assessing, coaching, developing, and rewarding employees against the business objectives.
March 2004 - (Free Research) Of the myriad pressures faced by call center managers in today's customer-centric business environments, staffing remains the most challenging. It's no wonder that up to 75% of call center costs revolve around personnel. These challenges are forcing contact center managers to seriously consider the way they manage their workforces.
January 2008 - (Free Research) This paper is the fourth in a four-part series that addresses mobile communications in the healthcare industry. Part Four zeroes in on the features and capabilities that make BlackBerry smartphones an ideal match for healthcare industry requirements.
February 2008 - (Free Research) This analyst report discusses how when a learning strategy is linked with a human capital strategy the results can be significant. Read this paper to learn how to link learning and training initiatives to form a broader human capital strategy.
March 2008 - (Free Research) Keeping a workforce connected to people and to data anytime, anywhere, is a big step toward boosting operational efficiency. In this whitepaper learn how IP (Internet Protocol) communications and Virtual Private Networks (VPNs) can help your business.
June 2008 - (Free Research) The newest release of Opalis Integration Server version 5.5continues to extend the capabilities of workflow automation and integration. Read this paper to learn about the first IT process automation executive dashboard to deliver end-to-end automation.
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