July 22, 2010 - (Free Research) This case study examines AAA’s transition to Quantum DXi technology – both why they chose Quantum and how it was able to significantly improve their backup process.
November 18, 2009 - (Free Research) Read this knowledge series paper for the top three myths of knowledge management as they relate to customer service.
March 30, 2010 - (Free Research) Read this paper for information on the project management office (PMO), the department or group that defines and maintains the standards of process, generally related to project management, within the organisation. This paper offers details and results from research conducted about PMO position in organizations and its value.
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