August 24, 2010 - (Free Research) Download the free e-guide to learn: Today's most common IT help desk headaches and how to relieve them, the real advantages of user-centric remote support, and best practices for delivering user-centric remote support.
August 24, 2010 - (Free Research) Read this expert transcript to learn why SMBs are adopting cloud services more rapidly than large enterprises and what challenges your clients face in protecting their business critical data in an increasingly mobile world.
February 01, 2009 - (Free Research) Download this paper and learn about a decision making solution that will help you survive in this difficult economy by managing decisions with greater precision, agility, speed and consistency while driving down costs.
August 16, 2010 - (Free Research) To continue to attract and retain subscribers with advanced services and remain competitive, service providers need a way to transform their businesses by changing their cost structure. Service providers can achieve double-digit OPEX cost reductions by moving to a single maintenance contract, and so much more.
August 16, 2010 - (Free Research) While moving to an IP phone system will bring great advantages, the more options, features, functions and capabilities that are available, the more decisions the buyer has to make. That makes it crucial to thoroughly understand your needs before you buy. In this guide are seven steps to help in that process.
August 06, 2010 - (Free Research) Tune into this expert podcast to learn why SMBs are adopting cloud services more rapidly than large enterprises and what challenges your clients face in protecting their business critical data in an increasingly mobile world.
August 09, 2010 - (Free Research) The communications provider landscape is evolving and telecoms companies need to adapt and rapidly to ensure they can survive, and hopefully thrive, on some of the new opportunities that emerge. Continue reading this paper to learn how telecom companies need to re-invent themselves in order to survive.
October 22, 2009 - (Free Research) In this 1to1 Executive Dialogue, Don Peppers and Steve Muran talk about the importance of customer retention, the need to integrate disparate sources of data, and the opportunity for financial institutions to rebuild customer trust as a means to competitive advantage.
August 04, 2010 - (Free Research) AT&T defines the cloud as a way for enterprises to quickly and easily tap computing, storage, software, development and network resources on demand. The model offloads the capex burden from enterprise budgets and moves it into a "pay-as-you-use" service model, reducing overall IT spend and service commitment terms.<!-- /Executive Summary -->
December 23, 2008 - (Free Research) Read this white paper for a discussion of server and storage infrastructure, application integration demand growth, service-oriented architecture, and enterprise application portfolios.
August 03, 2010 - (Free Research) New technologies, demographic shifts, and emerging business models are fueling explosive growth in the cloud computing market. This webcast explores cloud computing, and provides valuable information on demographic shifts, next generation businesses, and new opportunities for service providers.
February 09, 2010 - (Free Research) This paper outlines the three most common cloud application delivery models: Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). For each delivery model, the paper discusses the security considerations and issues as well as the implications to the software development lifecycle processes.
July 02, 2010 - (Free Research) For more than 30 years, HP has helped organizations maximize their software investment. HP SLMS offers a comprehensive portfolio of solutions to help you acquire and manage software. Our portfolio is divided into three services. Read this brochure to discover what they are.
July 22, 2010 - (Free Research) This reports looks at best practices and technologies that can support an effective integration of the Service Desk and Operations teams. The report focuses on closed loop incident and problem management, as well as end-to-end change and configuration management, with a particular focus on automation.
February 08, 2010 - (Free Research) This paper explains how HP helps organizations implement effective, cost-efficient service desks and the IT processes that make them work.
February 08, 2010 - (Free Research) This report is based on a series of in-depth interviews conducted by Dimensional Research. The goal of this study was to evaluate real-life experiences implementing the most current versions of HP Service Manager and BMC Remedy—the leading ITSM solutions— in order to understand the differences in long-term cost of ownership.
November 18, 2009 - (Free Research) Read this knowledge series paper for the top three myths of knowledge management as they relate to customer service.
October 2008 - (Free Research) In this issue we tackle service-oriented architecture and dive into how Software as a Service can drive flexibility and meet business needs. Also in this issue: MDM's strongest business case and how to navigate the compliance minefield.
June 2010 - (Free Research) Hear from Ross Wainwright, Executive Vice President, SAP Field Services, and Greg Pike, Senior Vice President, SAP Active Global Support and gain insight into the cost-saving and problem-solving services that have the biggest impact, where and how SAP customers should begin using these services.
January 2006 - (Free Research) SAP is a customer’s company, whose organization is designed for, and encouraging of, innovation in all its aspects - from product development to product delivery to product implementation. Read this white paper to discover the top 10 reasons why customers choose SAP for their business transformation.
June 2010 - (Free Research) Service Level Agreement (SLA) management is a challenging part of delivering business services over the internet. Read this whitepaper to learn the importance of proper SLA management practices, and how the success of a SaaS company depends on it.
June 2010 - (Free Research) ATG commissioned a survey to taken to learn more about consumer’s purchasing habits across several channels and this report presents the highlights of this study. Continue reading to learn more about how consumers are using multiple channels to purchase products now, whether it is online, mobile devices, in-store, and more.
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