Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.
June 2006 - (Free Research) Service organizations are becoming increasingly aware of the need to automate their field service operations, which includes the introduction of scheduling, route optimization, and mobile technology.
February 2008 - (Free Research) This research report explains a survey that asked participants how certain Unified Communications (UC) would affect their operations. This document focuses only on the financial services segment of the market.
February 2008 - (Free Research) This research report explains a survey that asked participants how certain Unified Communications (UC) would affect their operations. The survey included organizations from manufacturing, financial services, and professional services firms.
June 2008 - (Free Research) BusinessObjects Data Services XI 3.0 is your solution for delivering trusted data across the enterprise. It allows you to address initiatives such as ERP, BI, data warehousing, data migration, and master data management. Learn more in this whitepaper.
June 2008 - (Free Research) This paper is one of a series outlining the challenges healthcare providers face in information technology (IT), and the best practices for meeting those challenges.
August 2008 - (Free Research) The scope of this white paper includes management information and its use for forecasting work volumes, planning and scheduling agents to handle the projected work volume, and feedback as to the actual performance of the call center.
February 2008 - (Free Research) This research report explains a survey that asked participants how certain Unified Communications (UC) would affect their operations. This document focuses on the professional services segment of the market.
June 2008 - (Free Research) The newest release of Opalis Integration Server version 5.5continues to extend the capabilities of workflow automation and integration. Read this paper to learn about the first IT process automation executive dashboard to deliver end-to-end automation.
February 2008 - (Free Research) Discover how companies are meeting today's human capital challenges such as optimizing the efficiency of transactional processes, centralizing and consolidating HR operations, and using IT to integrate systems, data and processes across...
March 2008 - (Free Research) This paper looks at the challenges faced by network-based operators in today's rapidly evolving communication market place.
Expensewatch.com offers best-of-breed modules for Travel & Entertainment Expense Reports, Purchasing, and A/P Invoice Management that work together as a fully integrated suite or stand alone separately.
June 2008 - (Free Research) Many organizations have taken the leap, changing how they conduct business and leveraging technology to bring about maximum benefit.
March 2008 - (Free Research) View this webcast to learn how to leverage workload automation to improve overall IT operations, reduce costs and simplify and ensure compliance efforts.
March 2008 - (Free Research) Discover how public sector agencies are shifting the focus in HR departments from transactional activities to performance with strategic human capital management (HCM).
IBM's Optim™Data Growth Solution for Oracle's PeopleSoft Enterprise provides proven archiving capabilities. Now you can align continuous control of your PeopleSoft data with business objectives to optimize performance, mitigate risks and control costs.
Align continuous control of your E-Business Suite data with business objectives. Optim's proven archiving capabilities enable you to set desired service levels for each category of E-Business Suite data - for example, current data, reporting data and historical data. You maintain universal access to information.
TechExcel ServiceWise (formerly HelpDesk) is setting the new standard for high-end helpdesk management through a feature-rich platform. TechExcel HelpDesk enables you to manage your IT service support and internal help desk processes including incident tracking, knowledge management, employee self-service, and asset management.
March 2008 - (Free Research) CA provides extended capabilities for users to address integration requirements, standardization of procedures, and compliance initiative in the data center through the combination of workflow and Workload Automation.
January 2004 - (Free Research) A key function of support leadership is creating and maintaining a successful corporate culture - and the process is much more specific and practical than defining missions and visions. This white paper examines what drives the corporate cultures of successful support operations, and seven roles that leaders play in managing these cultures.
March 2008 - (Free Research) This Asset Management Operations and Compensation Survey conducted by Advent Users Group and Advent Software was taken by over one hundred investment firms. Technology, operations and compensation were the three key areas covered in the survey.
TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines.
