TechExcel ServiceWise (formerly HelpDesk) is setting the new standard for high-end helpdesk management through a feature-rich platform. TechExcel HelpDesk enables you to manage your IT service support and internal help desk processes including incident tracking, knowledge management, employee self-service, and asset management.
April 2008 - (Free Research) Significant automation reforms are underway at
insurance carriers to make the underwriting process less error-prone and more productive,
cost-effective and customer-responsive. This paper explores the new techonologies making all this possible.
Unanet PSA/PPM software is an earned value management system that improves resource scheduling and forecasting, project management, project portfolio management, project accounting, timesheets and expense reports for government contractor, professional services, advanced technology, and Fortune 100 internal services organizations.
May 2008 - (Free Research) This white paper demonstrates the ever-increasing value of adding enterprise process automation software to the IT infrastructure. It traces the evolution of traditional batch scheduling, illustrates where leading edge products are today.
June 2008 - (Free Research) This white paper will examine how to significantly improve your ROI and describe how UC4 Workload Automation Suite enhances and extends the Oracle E-Business Suite.
June 2008 - (Free Research) This whitepaper describes how UC4 Workload Automation Suite can be used to help meet Sarbanes-Oxley compliance based on the COBIT Control Objectives, a widely adopted set of control objectives.
June 2006 - (Free Research) Service organizations are becoming increasingly aware of the need to automate their field service operations, which includes the introduction of scheduling, route optimization, and mobile technology.
March 2008 - (Free Research) CA provides extended capabilities for users to address integration requirements, standardization of procedures, and compliance initiative in the data center through the combination of workflow and Workload Automation.
August 2008 - (Free Research) Walking through a sample IT process, this webcast highlights the typical break points where manual IT processes can start increasing risk, error rates, compliance and general disorder in an IT operation.
Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.
Expensewatch.com offers best-of-breed modules for Travel & Entertainment Expense Reports, Purchasing, and A/P Invoice Management that work together as a fully integrated suite or stand alone separately.
March 2008 - (Free Research) View this webcast to learn how to leverage workload automation to improve overall IT operations, reduce costs and simplify and ensure compliance efforts.
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