Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.
ServicePower’s application set is highly configurable – you can choose what works best for your service organization. The same application is proven in a wide range of service industries and so our customers represent a cross-section of world leading companies in the insurance, medical, appliance, security and consumer electronics industries.
August 2008 - (Free Research) Read how scheduling tools in SAP Central Process Scheduling by Redwood can help you manage batch jobs along with process automation applications to handle business processes automatically with zero manual intervention.
June 2006 - (Free Research) Service organizations are becoming increasingly aware of the need to automate their field service operations, which includes the introduction of scheduling, route optimization, and mobile technology.
July 2008 - (Free Research) Many of the new social media tools can be leveraged by recruiters in order to aid in their recruitment efforts and gain a competitive advantage. This white paper explains how.
February 2008 - (Free Research) Enterprise service automation has eased a number of business challenges for companies, including efficiency, billing and performance. Learn development and solution best practices for enterprise service automation and realize increased profits.
February 2008 - (Free Research) A large field service force is the primary cost in a service organization, yet it is only relatively recently that IT tools have been available to maximize the productivity of this part of the organization.
August 2008 - (Free Research) The scope of this white paper includes management information and its use for forecasting work volumes, planning and scheduling agents to handle the projected work volume, and feedback as to the actual performance of the call center.
Unanet PSA/PPM software is an earned value management system that improves resource scheduling and forecasting, project management, project portfolio management, project accounting, timesheets and expense reports for government contractor, professional services, advanced technology, and Fortune 100 internal services organizations.
July 2008 - (Free Research) More healthcare workers than ever before are performing at least part of their jobs from virtually anywhere, at any hour of the day, thanks to remote-access technology. To learn more about this growing trend, Citrix Online recently cond…
June 2008 - (Free Research) Using a mobile VPN, workers in the field can quickly and easily access customer information, speeding the time for delivery of service.
P6 is an integrated project and portfolio management solution for globally prioritizing, planning, managing and executing projects, programs and portfolios throughout the enterprise.
June 2008 - (Free Research) This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs.
August 2008 - (Free Research) While the costs of Sarbanes-Oxley compliance continue to add up, executives must recognize the hidden costs. This paper discusses how SOX’s ongoing requirements affect the companies who cannot afford to repeat the compliance efforts.
April 2008 - (Free Research) Significant automation reforms are underway at
insurance carriers to make the underwriting process less error-prone and more productive,
cost-effective and customer-responsive. This paper explores the new techonologies making all this possible.
VUE Software solves the complexities of insurance sales commission and incentive compensation plans by delivering flexibility and automation. VUE Software’s web-enabled EIM solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution provides the ease of a total solution from one vendor.
JobVIEW is a Job Tracking and Job Costing Manufacturing software application. JobVIEW shop floor data collection software has a significant return on investment to manufactures that build to order.
March 2008 - (Free Research) Inclusion is the key to performance management success, and today's leading organizations are crafting performance management strategies to meet the needs of an increasingly diverse workforce and keep all workers engaged, productive and happy.
February 2008 - (Free Research) Discover four proven ways you can tap into - and manage - the full potential of every employee. FREE eGuide - download today!
Sage TimeSheet 100 and 500 help small and mid-sized businesses track time more profitably while optimizing the flow of information on project schedules, expenses, and workforce allocation. With PC-and Web-based solutions, TimeSheet adds sophisticated time and expense data collection to all major financial, project management, and payroll systems.
Track time at the project, phase and task level and distinguish between billable vs. non-billable hours.Automate and streamline the expense reporting, submission and approval process while integrating with invoicing. Track and submit expenses for rapid reimbursement and client billing.
April 2008 - (Free Research) Learn about a commission and compensation system that will drive ROI by supporting unlimited payment schedules and providing comprehensive reporting of all results delivered over the Web.
TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines.
