August 2008 - (Free Research) Read this whitepaper to learn 10 Key Steps to Effective Succession Planning. It also discusses best practices, replacement planning, talent pools, and the aging workforce.
August 2008 - (Free Research) This survey by Jobvite, focusingon the recruiting habits of small and midsized business, shows that companies are increasingly leveraging social and professional networks for talent acquisition.
June 2008 - (Free Research) This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs.
ServicePower’s application set is highly configurable – you can choose what works best for your service organization. The same application is proven in a wide range of service industries and so our customers represent a cross-section of world leading companies in the insurance, medical, appliance, security and consumer electronics industries.
May 2008 - (Free Research) In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands.
February 2008 - (Free Research) Read this paper to learn how to increase operational efficiency by outsourcing. There are only so many hours in the day. Do you really want your employees spending valuable time managing your business's information technology (IT) system?
JobClock is a rugged battery-powered timeclock that is locked down at each jobsite 24 hours a day, rain or shine. Each worker carries keytabs on their own keyring that identifies them in the system.
August 2008 - (Free Research) This paper examines how Call Centers in a number of industries have been able to significantly improve agent performance while reducing cost by using Agent Power Planning and Scheduling from Desk flex.
July 2008 - (Free Research) Finding the right applicant tracking system that meets all the needs of your organization can be an overwhelming task. This document is designed as an educational tool to guide your organization in the search for the proper solution.
July 2008 - (Free Research) The Internet Applicant final rule, issued by the Office of Federal Contract Compliance Programs (OFCCP), addresses recordkeeping by Federal contractors and subcontractors about the Internet hiring process and the solicitation of race.
June 2008 - (Free Research) Over a period of time security databases accumulate unused, obsolete user ids and entitlements. This demonstration showcases the three causes and solution sets to security data accumulation.
HarrisData's Human Resource Information System (HRIS) provides comprehensive management of employee information. Traditional HRIS solutions offer management of payroll, human resources, applicant tracking, and time & attendance data. Newer HRIS offerings deliver employee and manager self-service - fully automating the processing of employee info.
June 2008 - (Free Research) A new generation of on-demand business applications has matured that is designed specifically to meet the challenges of the 21st Century workplace.
July 2008 - (Free Research) This paper details the results of a survey of more than 200 employees from a wide range of organizations, aimed to discover if there is a disconnect between employer's training opportunities and employee's learning needs.
February 2008 - (Free Research) This analyst report discusses how when a learning strategy is linked with a human capital strategy the results can be significant. Read this paper to learn how to link learning and training initiatives to form a broader human capital strategy.
February 2008 - (Free Research) Technology-based learning enables organizations to reach more employees, improve training and yield positive results over an extended period of time. Learn more about the benefits of e-learning in this whitepaper.
September 2008 - (Free Research) To make sure that your company can survive and prosper in this new world, you need to find ways to hire qualified people, keep the people you have, and avoid relying on new bodies to solve problems.
June 2008 - (Free Research) To achieve the necessary continuity in a post-merger environment, HR must synchronize many processes, data sources, and other moving parts in a compressed timeframe--all while maintaining existing service levels for all employees.
July 2008 - (Free Research) In this webcast hear an expert panel discuss the challenges that IT faces integrating itself into company culture and attracting, retaining and developing top-flight IT professionals.
September 2008 - (Free Research) The goal of this white paper is to help Human Resource professionals understand the full scope of the growing information security profession and how it affects every aspect of an organization.
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