Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.
August 2008 - (Free Research) This paper examines how Call Centers in a number of industries have been able to significantly improve agent performance while reducing cost by using Agent Power Planning and Scheduling from Desk flex.
ServicePower’s application set is highly configurable – you can choose what works best for your service organization. The same application is proven in a wide range of service industries and so our customers represent a cross-section of world leading companies in the insurance, medical, appliance, security and consumer electronics industries.
Change is the one constant in business. Workday Human Capital Management is designed to help your organization develop its global workforce. People are your company's most valuable resource. Commit to growing not only your business, but also your people.
June 2008 - (Free Research) Workday applications’ functionality models the way that businesses operate, with the flexibility to adapt the technology to fit your unique business requirements today, but perhaps more importantly, as they change over time.
Expensewatch.com offers best-of-breed modules for Travel & Entertainment Expense Reports, Purchasing, and A/P Invoice Management that work together as a fully integrated suite or stand alone separately.
May 2008 - (Free Research) In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands.
June 2008 - (Free Research) Workscape is a Marlborough, Massachusetts-based provider of human resource solutions and it defines midmarket as companies with fewer than 10,000 employees.
June 2008 - (Free Research) Rising costs, shifts in employment, and ever-changing benefits plans are driving a cross-industry move to alternative HR services that give employees clear information, more relevant choices, and greater autonomy.
March 2008 - (Free Research) LaborVIEW™ is a web-based labor tracking and time and attendance application that allows you to keep track of such data as your employee's time, vacation days, overtime pay and sick days.
March 2008 - (Free Research) Automation is one of the key features to realizing the return on investment with time and attendance, reduces repetitive manual tasks found in manual payroll systems time card collection corrections & calculations usually by the payroll manager.
August 2008 - (Free Research) Read this whitepaper to learn 10 Key Steps to Effective Succession Planning. It also discusses best practices, replacement planning, talent pools, and the aging workforce.
March 2008 - (Free Research) Explore how you can make scheduling work more efficient and realize accurate reporting on other information such as bonus incentives.
March 2008 - (Free Research) Compliance with labor regulations requires an end-to-end workforce optimization solution that optimizes the entire workforces supply chain. Learn how to achieve enterprise-wide compliance.
VUE Software solves the complexities of insurance sales commission and incentive compensation plans by delivering flexibility and automation. VUE Software’s web-enabled EIM solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution provides the ease of a total solution from one vendor.
September 2008 - (Free Research) Demand for knowledge workers is rising even as their skills and abilities are falling into short supply. This research report about acquisition and retention strategies questions the “war for talent” approach to these emerging trends.
April 2008 - (Free Research) Learn about a commission and compensation system that will drive ROI by supporting unlimited payment schedules and providing comprehensive reporting of all results delivered over the Web.
May 2008 - (Free Research) This Desktop Optimization Best Practices Guide for healthcare provides real-world examples of healthcare providers using Microsoft’s Desktop Optimization solution to deliver cost-effective care and secure access to sensitive clinical data
July 2008 - (Free Research) This white paper explains how Workday has built modern, global enterprise application solutions that effectively transform enterprise business by providing superior information, agility, control, and economics.
March 2008 - (Free Research) The workforce is your most valuable asset. Learn how you can choose the right solution to solve your most pressing workforce related challenges.
Time and attendance records collected in your JobClocks and/or PocketClocks are easily transferred into TimeSummit software, automatically assembled and presented to you in clear, concise reports.
TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines.
