Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.
June 2008 - (Free Research) Regardless of industry or company size, employee compensation represents one of the single largest items on the P&L statement— sometimes the largest. Properly and effectively managing that expense—and achieving even razor-thin marginal improvements— can yield compelling benefits in numerous key areas.
July 2008 - (Free Research) Many of the new social media tools can be leveraged by recruiters in order to aid in their recruitment efforts and gain a competitive advantage. This white paper explains how.
CATS 2007 Microsoft Windows® .Net® based family of database applications provides maximum flexibility in designing, administering, modifying, modeling, analyzing, and reporting on all aspects of an organization’s enterprise-wide incentive compensation management (EIM).
February 2008 - (Free Research) This analyst report discusses how when a learning strategy is linked with a human capital strategy the results can be significant. Read this paper to learn how to link learning and training initiatives to form a broader human capital strategy.
December 2007 - (Free Research) CATS 2007 Microsoft Windows® .Net® based family of database applications provides maximum flexibility in designing, administering, modifying, modeling, analyzing, and reporting on all aspects of an organization’s enterprise-wide incentive compensation management (EIM). Learn more about CATS in this product tour.
ServicePower’s application set is highly configurable – you can choose what works best for your service organization. The same application is proven in a wide range of service industries and so our customers represent a cross-section of world leading companies in the insurance, medical, appliance, security and consumer electronics industries.
June 2008 - (Free Research) BusinessObjects Data Services XI 3.0 is your solution for delivering trusted data across the enterprise. It allows you to address initiatives such as ERP, BI, data warehousing, data migration, and master data management. Learn more in this whitepaper.
September 2008 - (Free Research) This white paper discusses the important benefits that business Instant Messaging (IM) can provide to any sized organization, the risks faced from unmanaged use of IM, and the factors that must be addressed as organizations plan their upgrade.
Change is the one constant in business. Workday Human Capital Management is designed to help your organization develop its global workforce. People are your company's most valuable resource. Commit to growing not only your business, but also your people.
June 2008 - (Free Research) Rising costs, shifts in employment, and ever-changing benefits plans are driving a cross-industry move to alternative HR services that give employees clear information, more relevant choices, and greater autonomy.
IBM's Optim™Data Growth Solution for Oracle's PeopleSoft Enterprise provides proven archiving capabilities. Now you can align continuous control of your PeopleSoft data with business objectives to optimize performance, mitigate risks and control costs.
Align continuous control of your E-Business Suite data with business objectives. Optim's proven archiving capabilities enable you to set desired service levels for each category of E-Business Suite data - for example, current data, reporting data and historical data. You maintain universal access to information.
September 2008 - (Free Research) This case study is based on a leading, Midwestern manufacturer of dental instruments who was in need of a new Enterprise Resource Production system. Learn how Casco’s ShopVue, was their solution because it is designed specifically for manufacturers.
June 2006 - (Free Research) Service organizations are becoming increasingly aware of the need to automate their field service operations, which includes the introduction of scheduling, route optimization, and mobile technology.
June 2008 - (Free Research) With the increasing popularity of workflow software, many IT departments are wrestling with the distinction between workflow programs and application automation tools. This paper sheds some light on their distinction.
July 2008 - (Free Research) Shop Floor Execution (SFX) systems interface to ERP/MRP systems to provide that set of functionality, SFX automates and streamlines factory operations by combining three popular applications around a core of Shop Floor Data Collection.
June 2008 - (Free Research) Workscape's comprehensive OBA solution provides a wide range of Web-based, self-service applications and integrated services backed by 24x7 support from our U.S.-based HR Service Center.
June 2008 - (Free Research) Workscape is a Marlborough, Massachusetts-based provider of human resource solutions and it defines midmarket as companies with fewer than 10,000 employees.
June 2008 - (Free Research) Large organizations may have blazed the trail for migration to performancedriven
compensation—also known as pay-for-performance—but midsize companies that want to compete and succeed are following that same mind-set.
July 2008 - (Free Research) Finding the right applicant tracking system that meets all the needs of your organization can be an overwhelming task. This document is designed as an educational tool to guide your organization in the search for the proper solution.
February 2008 - (Free Research) Learn business strategies, trends and issues related to enterprise resource planning (ERP). Discover the importance of enterprise services architecture (ESA) and the role it plays in creating value and responding to evolving business needs in ERP.
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