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Podcast: 5 Ways to Improve Customer Service in a Down Economy
by OpenSpan

Achieving customer care excellence in a difficult economy can be highly challenging. In today's "do more with less" environment, it becomes increasingly important to focus on simplifying the customer interaction and improving CSR productivity without requiring new applications or increasing IT costs.

The Podcast will highlight 5 ways by which you can improve the customer experience in a highly cost effective manner. Among the topics to be discussed are:

•   Speedin...
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